Parchment Member Support

Have you tracked your order? Log in to your account and go to the Order History screen. For step-by-step instructions on tracking your order, watch the video or read the help topic. You may also want to read the transcript status help topic for troubleshooting tips if your transcript hasn't reached its destination yet.

  • Submit a TicketClick here to submit a support request to our team.
  • Downloads & DocumentationClick here to access Downloads, User Guides, Release Notes, and Video Tutorials to help along the way.
  • Contact UsClick here to contact Parchment‚Äôs dedicated Administrator Support Line.
  • Live ChatClick here to chat with our Member Support team.
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