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They must open them in Adobe. These one-page PDFs explain everything they need to know:
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Notice to Print Driver users

Adobe Reader has a new update available. Please do not update to this version because you may experience issues with the print driver, such as having to manually match transcripts to orders, or not seeing transcripts land in your Parchment account at all.

We will update this message as soon as the issue has been resolved.

If you already updated and/or you are experiencing any issues with the print driver, please contact us.  

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A member of our support team will get back to you as soon as possible. In the meantime, we'll send you a confirmation email with your reference number and a summary of your request. If you have any additional information to tell us, simply reply to the confirmation email.

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A member of our support team will get back to you as soon as possible. In the meantime, we'll send you a confirmation email with your reference number and a summary of your request. If you have any additional information to tell us, simply reply to the confirmation email.




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If your child is over 18, we cannot give you information about their order or account. Your child must contact us directly using this form. Read more about the Family Educational Rights and Privacy Act (FERPA).
 

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The content contained in your transcript is identical to what your school provided. We do not add, remove, or edit any of it.

If you have any questions regarding the content of your transcript, please contact your school directly.
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