Knowledge Base

Please browse the Parchment Knowledge Base by the categories below for answers to your questions. You may also search the knowledge base by typing your question or keyword(s) in the search bar.
  1. Popular topics
  2. I can't log in Cannot log in
  3. Make changes to my account Change your name, date of birth, or contact information on your account
  4. Make changes to my account Delete account
  5. Transcript hasn't been received Did not receive transcript
  6. I can't log in Error message: 'The record you are trying to add is already matched with the following user:...'
  7. More...
  1. Registering and signing up
  2. Creating a parent/guardian account Parent/guardian accounts
  3. Creating a parent/guardian account Parents can only order high school transcripts - not college transcripts
  4. How do I sign up? Register for a account (to order transcripts)
  5. How do I sign up? Registration codes for high school students
  6. High school registration codes Registration codes for high school students
  7. More...
  1. Transcripts
  2. Parents/guardians Accounts for students under 13
  3. Order Transcripts Add another school to your Parchment account
  4. Troubleshooting Cannot open the 'download transcript' link
  5. Order Transcripts Common Application for students
  6. Track your order Confirm where you sent your transcript
  7. More...
  1. Logging in & managing my account
  2. Account management and settings Access email history
  3. I need help logging in Cannot log in
  4. Account management and settings Delete account
  5. I need help logging in Change/update log-in information (user name, email, etc) for high school students/transcripts
  6. Account management and settings Update/change school information on
  7. More...
  1. Security & privacy, policies, release notes
  2. FERPA, security & privacy FERPA Privacy Rights
  3. Policies Incorrect address policy
  4. Release notes Maintenance release notes - Parchment Receive
  5. Release notes Maintenance release notes - Parchment Send and Parchment Send Classic
  6. Release notes Maintenance release notes -
  7. More...
  1. College Admissions Tools
  2. College Tools Admission chances
  3. College Tools Analyze your college list
  4. College Tools Chances Accuracy
  5. Dashboard Dashboard/College List
  6. College Tools Send your college list to your counselor
  7. More...
  1. Videos and guides
  2. Videos NCAA tutorial video
  3. Guides Ordering and tracking FAQs
  4. Guides Parchment guide to ordering transcripts
  5. Videos Video tutorial: Order transcripts
  6. Videos Video tutorial: Track your order
  7. More...