Knowledge Base

Please browse the Parchment Knowledge Base by the categories below for answers to your questions. You may also search the knowledge base by typing your question or keyword(s) in the search bar.
  1. Track your order
  2. Track your order
  3. Video tutorial: Track your order
  1. Order transcripts
  2. Parents/guardians Accounts for students under 13
  3. Order Transcripts Add another school to your Parchment account
  4. Troubleshooting Cannot open the 'download transcript' link
  5. Order Transcripts Common Application for students
  6. Where is My Transcript? Confirm where you sent your transcript
  7. More...
  1. Registering, logging in & account management
  2. Account management and settings Access support tickets
  3. Logging in and website issues Cannot log in
  4. Registering Register for a Parchment.com account (to order transcripts)
  5. Registering Parent/guardian accounts
  6. Account management and settings Delete account
  7. More...
  1. Security, privacy & policies
  2. FERPA Privacy Rights
  3. Incorrect address policy
  4. International credit card
  5. Parchment is Payment Card Industry (PCI) compliant
  6. Parchment System Status
  7. More...
  1. College/University Administrators
  2. Sending Transcripts Managing Schools for the Parchment Print Client
  1. College admissions tools
  2. Send your college list to your counselor