Knowledge Base

Please browse the Parchment Knowledge Base by the categories below for answers to your questions. You may also search the knowledge base by typing your question or keyword(s) in the search bar.

Help Topics

  1. Popular topics
  2. I can't log in Cannot log in
  3. Make changes to my account Change your name, date of birth, or contact information on your Parchment.com account
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  1. Registering and signing up
  2. Creating a parent/guardian account Parent/guardian accounts
  3. Creating a parent/guardian account Parents can only order high school transcripts - not college transcripts
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  1. Transcripts
  2. Parents/guardians Accounts for students under 13
  3. Order Transcripts Add another school to your Parchment account
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  1. Logging in & managing my account
  2. I need help logging in Cannot log in
  3. Account management and settings Access email (ticket) history
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  1. Security & privacy, policies, release notes
  2. FERPA, security & privacy FERPA Privacy Rights
  3. Policies Incorrect address policy
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  1. College Admissions Tools
  2. College Tools Admission chances
  3. College Tools Analyze your college list
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  1. Guides
  2. Videos NCAA tutorial video
  3. Guides Ordering and tracking FAQs
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