Knowledge Base

Please browse the Parchment Knowledge Base by the categories below for answers to your questions. You may also search the knowledge base by typing your question or keyword(s) in the search bar.
  1. Popular topics
  2. I can't log in Cannot log in
  3. Transcript hasn't been received Did not receive transcript
  4. More...
  1. Registering and signing up
  2. Parent/guardian account Parent/guardian accounts
  3. Parent/guardian account Parents can only order high school transcripts - not college transcripts
  4. More...
  1. Transcripts
  2. Parents/guardians Accounts for students under 13
  3. Order Transcripts Add another school to your Parchment account
  4. More...
  1. Logging in & managing my account
  2. I need help logging in Cannot log in
  3. Account management and settings Access email (ticket) history
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  1. Security, privacy, and policies
  2. Policies Adobe upgrade issue
  3. FERPA, security & privacy FERPA Privacy Rights
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  1. College Admissions Tools
  2. College Tools Admission chances
  3. College Tools Analyze your college list
  4. More...
  1. Videos
  2. Guides Ordering and tracking FAQs
  3. Guides Quick Start Guide to Ordering Transcripts
  4. More...