Knowledge Base

Please browse the Parchment Knowledge Base by the categories below for answers to your questions. You may also search the knowledge base by typing your question or keyword(s) in the search bar.
  1. Popular topics
  2. Order trancripts Order transcripts
  3. Registration/logging in Register for a Parchment.com account (to order transcripts)
  4. Track your transcript Track your order
  5. Order trancripts Video tutorial: Order transcripts
  6. Registration/logging in Video tutorial: Register for a Parchment.com account using an email link or code
  7. More...
  1. Transcripts
  2. Parents/guardians Accounts for students under 13
  3. Order Transcripts Add another school to your Parchment account
  4. Troubleshooting Cannot open the 'download transcript' link
  5. Order Transcripts Common Application for students
  6. Track your order Confirm where you sent your transcript
  7. More...
  1. Registering, logging in & account management
  2. Account management and settings Access support tickets
  3. Logging in and website issues Cannot log in
  4. Registering Register for a Parchment.com account (to order transcripts)
  5. Registering Parent/guardian accounts
  6. Account management and settings Delete account
  7. More...
  1. Security & privacy, policies, release notes
  2. Security & privacy FERPA Privacy Rights
  3. Policies Incorrect address policy
  4. Release notes Maintenance release notes - Parchment Receive
  5. Release notes Maintenance release notes - Parchment Send and Parchment Send Classic
  6. Release notes Maintenance release notes - Parchment.com
  7. More...
  1. College Admissions Tools
  2. College Tools Admission chances
  3. College Tools Analyze your college list
  4. College Tools Chances Accuracy
  5. Dashboard Dashboard/College List
  6. College Tools Send your college list to your counselor
  7. More...
  1. Videos and guides
  2. Guides Ordering and tracking FAQs
  3. Guides Parchment's guide to ordering transcripts
  4. Videos Video tutorial: Order transcripts
  5. Videos Video tutorial: Register for a Parchment.com account using an email link or code
  6. Videos Video tutorial: Track your order